We Are Looking For Service Desk Specialist To Join Our Team

Are you interested in joining a passionate team who is working tirelessly to make a difference in the way people communicate and collaborate?

TallyFox built the first business ecosystem platform to maximize the knowledge potential. Modern businesses rely on collaborative technology to bring business value and reach competitive advantage. We are deeply user-centric, dedicated to helping organizations, companies and individuals build the right knowledge management culture within their line of work.

We believe we can innovate and the work we do require team players with bold ideas, creative problem-solving, and tenacity in taking projects to the finish line.

We are looking for a full time Service Desk Specialist to work with our technical team in the Novi Sad office.

We might be a good match for you if…

  • You are a jack of all trades but a master of one
  • You are equal parts team player and creative individualist
  • You are passionate about the work you do
  • You go in details and go broad
  • Your work elicits action
  • You wish to build your career among other exceptionally talented staff in a rapidly growing, highly collaborative environment
  • You are ready to always do your best

We need you to join our team if you are ready to meet and exceed customer expectations.

You will be responsible for creating and working on service desk tickets and supervising the process until final resolution.

The selected candidate will:

  • Interact daily with customers, other customer support team members, product development team and the product owner
  • Answer and process incoming client requests regarding the usage of the platform
  • Reproduce reported issues to identify cause of the problem and recommend a workaround or a solution
  • Maintain log of problems in the ticketing system so that recurring problems can be reported to product development
  • Document, track, and monitor the problem to ensure a timely resolution
  • Be a single point of contact for customers
  • Provide telephone and email support to end user community
  • Perform post resolution follow ups to customer support tickets

 

The ideal candidate will have:

  • Experience working in an IT Help desk
  • Experience with incident management tools, such as Jira or similar
  • Experience in software testing or development is a plus
  • Advanced knowledge of English language, spoken and written
  • Strong customer support skills

 

If you join our team, we offer:

  • Full-time employment with flexible work hours
  • Competitive salary and benefits
  • Opportunity for personal development and education
  • Team’s organisational culture that inspires your best work
  • Working in teams of open minded and motivated experts

 

We are dedicated to providing timely, accurate and professional service for every client. Are you?

Please, send us your CV in English to jobs@tallyfox.com, deadline for applications is 29.10.2015.

 

About TallyFox:

TallyFox Social Technologies is an international company headquartered in Zurich, Switzerland with the development in Novi Sad. Our product, TallyFox Tallium, is a business ecosystem platform that will change the way businesses work by leveraging their knowledge potential.

 

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